Top Bookies Privacy Policy – How We Protect Your Data

1. Introduction

Top Bookies is an online betting and gaming platform serving players in Pakistan. When you use the platform — whether to place a bet on a cricket match, play a slot in the game lobby, deposit funds via JazzCash or simply browse the promotions page — certain information about you is collected and processed so that the platform can function properly and so that we can provide you with a good experience.

This Privacy Policy explains what data we collect, why we collect it, how it is stored and used, who it may be shared with and what your rights are in relation to that data. We have written this policy to be as clear and readable as possible because we believe you have a right to understand exactly how your information is handled without having to wade through impenetrable legal language.

This policy applies to all data processed in connection with your use of Top Bookies. It should be read alongside our Terms and Conditions and Responsible Gaming page, both of which are part of the overall agreement between you and Top Bookies.

2. Data We Collect

The personal data we collect falls into the following categories:

We collect only the data we actually need. We do not collect sensitive data categories such as health information, religious beliefs or political opinions unless you provide this voluntarily in a communication to us, and even then it is not retained beyond what is necessary to resolve your query.

3. How We Collect Your Data

Data is collected through several channels depending on how you interact with Top Bookies:

• Direct input: When you register an account, complete your profile, make a deposit or withdrawal, contact support or respond to a promotional offer, you provide information directly to us.
• Automated collection: When you visit the website or use the app, certain technical and usage data is collected automatically through cookies, server logs and similar technologies. This includes your IP address, device information and how you navigate through the platform.
• Payment providers: When you transact using JazzCash, Easypaisa, Raast, bank transfer or other supported PKR methods, the payment provider confirms the transaction to us. We receive confirmation data but not your full payment credentials.
• Verification services: If you are required to complete identity verification, we may use a third-party verification service. The data used in that process is shared with that provider solely for verification purposes.
• Support interactions: If you contact us through live chat or email, the content of those interactions is recorded so we can track the resolution of your query and maintain service quality.

4. How We Use Your Data

Your personal data is used for the following purposes:

• To create and manage your account on the Top Bookies platform.
• To process deposits and withdrawals in PKR through your chosen payment method.
• To verify your identity and age as required by our operational standards.
• To communicate with you about your account, transactions, security alerts and platform updates.
• To provide customer support and respond to your queries through live chat and email.
• To personalise your experience — for example, showing cricket and PSL content prominently if that is what you engage with most.
• To detect and prevent fraud, money laundering, underage use and other prohibited activity.
• To administer bonuses, promotions and responsible gaming tools including deposit limits and self-exclusion.
• To improve the platform — analysing how players use the site helps us identify where things work well and where they need attention.
• To comply with applicable legal and operational obligations.

We do not use your data for automated individual decision-making in a way that significantly affects you without human oversight. If you have questions about how a specific decision about your account was made, contact our support team.

5. Sharing Your Data

Top Bookies does not sell, rent or trade your personal data to any third party. Your data may be shared in the following limited circumstances:

• Payment processors: To process your PKR deposits and withdrawals, relevant transaction data is shared with the payment provider you have selected (such as JazzCash or Easypaisa). These providers have their own privacy policies and handle your data under their own terms.
• Identity verification services: If your account requires verification, we may share your submitted documents with a trusted third-party verification provider. This data is used solely for verification and is not retained by us beyond what is required.
• Game providers: Games in the Top Bookies lobby are supplied by third-party software providers. Your in-game activity may be processed by those providers' systems. Game providers do not receive your personal contact or payment data.
• Technology and infrastructure partners: Service providers who host our platform, provide analytics tools or support our technical operations may have access to certain data as part of delivering those services. They are bound by confidentiality obligations and may not use your data for their own purposes.
• Legal obligations: We may disclose your data if required to do so by applicable law, regulatory authority or legal process. We will notify you of such a requirement where we are legally permitted to do so.

6. Payment Information

All financial transactions on Top Bookies are conducted in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, debit or credit card or any other supported mobile wallet, the actual transaction is processed by the relevant payment provider — not directly by Top Bookies.

What this means in practice:

• Top Bookies receives confirmation that a transaction was completed and its PKR value. We do not receive or store your full card number, JazzCash PIN, Easypaisa account password or any equivalent credential.
• Transaction references and amounts are stored in your account history so that deposit and withdrawal records are accurate and verifiable.
• If you raise a dispute about a transaction, we may need to share limited transaction data with the payment provider to resolve it.
• All payment data that passes through Top Bookies systems is encrypted in transit and at rest.

For details on how your payment provider handles your financial data, please refer to their own privacy policy directly.

7. Cookies and Tracking Technologies

Top Bookies uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. It does not contain executable code and cannot carry viruses.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preferences and allow the platform to process your bets and account actions. These cookies cannot be disabled without breaking core functionality.
• Functional cookies: These remember your settings and preferences — for example, which sports markets you view most often or how your account dashboard is arranged. Disabling them means you may need to reconfigure preferences each time you visit.
• Analytics cookies: These help us understand how players use the platform — which pages are most visited, how long sessions last and where players tend to exit. This data is aggregated and anonymised. It is used solely to improve the platform experience.
• Security cookies: These help us detect unusual login patterns, prevent account takeover attempts and identify potential fraudulent activity.

You can manage cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to use the platform normally — for example, you may not be able to stay logged in.

We do not use third-party advertising or retargeting cookies. Cookies placed by game providers within the game lobby are governed by those providers' own cookie policies.

8. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after closure to meet our operational and legal obligations. The following general principles apply:

• Account information is retained while your account remains open and for a period after closure to allow for dispute resolution and to comply with applicable record-keeping requirements.
• Transaction records — including PKR deposit and withdrawal history — are retained for the period required to support financial record-keeping and any potential investigations.
• Identity verification documents are retained for the period required following the submission of the verification, after which they are securely deleted unless retention is required for legal reasons.
• Support communications are retained for a reasonable period to support quality assurance and to allow us to reference previous interactions if you contact us again about the same matter.
• Technical and usage data collected through cookies and logs is retained for a shorter period and is typically anonymised or deleted on a rolling basis.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you. If you would like to know the specific retention period for a particular category of your data, contact our support team.

9. Security

We take the security of your personal data seriously. The following measures are in place to protect your information:

• All data transmitted between your device and the Top Bookies platform is encrypted using TLS (Transport Layer Security).
• Stored data is protected using encryption at rest. Access to data storage is restricted to authorised personnel only.
• Account access requires password authentication. We strongly recommend using a strong, unique password and enabling any additional security features available in your account settings.
• Our systems are monitored for unusual activity. Suspected security incidents are investigated promptly.
• Staff who handle personal data receive training on data protection and are bound by confidentiality obligations.

While we implement strong security measures, no system can be entirely immune to risk. In the unlikely event of a data breach that could affect your rights or freedoms, we will notify affected users as soon as reasonably practicable.

10. Your Rights

As a player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat or email — we aim to respond to all data requests within a reasonable timeframe.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to correction: If any information we hold about you is inaccurate or out of date, you can ask us to correct it. You can also update basic account details directly within your account settings.
• Right to deletion: You can request that we delete your personal data. We will do so where there is no legitimate reason to retain it. Note that some data may need to be retained to comply with legal or operational obligations even after your account is closed.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to data portability: You can request a copy of certain data you have provided to us in a structured, machine-readable format.
• Right to object: You can object to particular uses of your data, including any use for profiling or analytics purposes beyond what is required to operate your account.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the legality of processing that took place before withdrawal.

We will not charge a fee for handling data rights requests in ordinary circumstances and will not discriminate against you for exercising your rights.

11. Minors

Top Bookies is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent underage access.

If you believe that a minor has registered an account or is using the platform, please contact our support team immediately. We will investigate and take appropriate action without delay, including closing the account and deleting any associated data.

Parents and guardians are encouraged to use parental control tools available on their devices and internet service providers to prevent minors from accessing gambling-related websites and apps. Our Responsible Gaming page has further guidance on this.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable legal requirements or improvements to how we explain our practices. When material changes are made, we will notify registered players by email or through a notice on the platform.

The updated policy will take effect from the date stated in the notice. The "Last updated" date at the top of this page reflects when the current version was published. We recommend checking this page periodically so you are always aware of how your data is being handled.

Continued use of the Top Bookies platform after a policy update is published constitutes acceptance of the revised Privacy Policy. If you do not agree with an updated policy, you should stop using the platform and contact support to request account closure.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have concerns about how your information is being handled, please reach out to us. Our support team is available 24 hours a day, 7 days a week.

The quickest way to reach us is through live chat, available inside the platform after logging in to your account. For written requests — particularly data access or deletion requests — you can contact us by email at the address shown in the footer of this page. Please include your registered username and a clear description of your request so we can handle it efficiently.

For concerns specifically related to your account security or suspected unauthorised access, please contact support immediately through live chat so we can act promptly to protect your account.